If you run a business, you will no doubt have received a customer complaint. Sometimes, no matter how hard you try, someone will have cause to complain about the service they have received. How you deal with those complaints could help stop them escalating to a bad Google review. As a small or medium sized business, word of mouth will be one of your main sources of work. Therefore, handling...Read More
DENTAL BULLETIN, ISSUE 66
You may be one of the dentists that has worked as an associate for a number of years and have now decided that purchasing a dental practice and become a practice owner is a great idea. You may have spent some time looking at a number of practices and now wonder how to proceed with the acquisition of one of those practices. This article sets out the steps that you...Read More
DENTAL BULLETIN, ISSUE 65
Since traveling around the UK lecturing on the General Data Protection Regulations and how they’re affecting dentists and dental patient records when they came into force on 25th May 2018, myself and Laura Pearce found one question that keeps being asked relates to the security and retention of patients’ clinical records.
– How long do...Read More
Towards the end of March 2019 the Government announced their plans to dramatically increase the current rates of probate fees. The planned increase was due to take effect on 1 April 2019. Naturally this led to a significant spike in applications for probate in the preceding weeks as people attempted to beat the deadline. This pressure caused the HM Revenue & Customs’ website to crash...Read More
In this dental law article, we examine the recent case of Antuzis and ors v DJ Houghton Catching Services and ors in which the High Court determined that the director and company secretary of a limited company were personally liable for breach of contract claims being pursued by a number of claimants.
The claimants were employed by DJ Houghton Catching Services Limited to catch...Read More
The General Data Protection Act, a brief history.
The GDPR and the Data Protection Act 2018 came into force on the 25th May 2018. The regulations were intended to provide Europe wide rules to protect individuals with regard to the processing of their personal data, and to regulate the movement of European citizen’s personal data across the world. The regulations included:
Enhanced rights...Read More