6 top tips for Effective Complaint Handling
If you run a business, you will no doubt have received a customer complaint. Sometimes, no matter how hard you try, someone will have cause to complain about the service they have received. How you deal with those complaints could help stop them escalating to a bad Google review. As a small or medium sized business, word of mouth will be one of your main sources of work. Therefore, handling...Read More
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Probate Fees; when will they increase?
Towards the end of March 2019 the Government announced their plans to dramatically increase the current rates of probate fees. The planned increase was due to take effect on 1 April 2019. Naturally this led to a significant spike in applications for probate in the preceding weeks as people attempted to beat the deadline. This pressure caused the HM Revenue & Customs’ website to crash...Read More
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Director’s liability; does limited status still offer you protection?
In this dental law article, we examine the recent case of Antuzis and ors v DJ Houghton Catching Services and ors in which the High Court determined that the director and company secretary of a limited company were personally liable for breach of contract claims being pursued by a number of claimants. The Facts The claimants were employed by DJ Houghton Catching Services Limited to catch...Read More
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Disciplinary investigations – when can you suspend an employee?
If an employee has been accused of serious misconduct, an employer may wish to suspend the employee whilst an investigation is carried out. However, employers often forget that suspension should be a last resort and not a matter of course. In this article we set out the circumstances in which you can suspend an employee and, as dental solicitors, give practical tips for managing the suspension...Read More
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5 top tips to keep your staff happy this Christmas
The festive period is often a time when staff are in good spirits and looking forward to the Christmas break. However, as an employer you have to manage staff holiday requests, avoid religious discrimination and make sure staff behaviour appropriately at social events, when often the consumption of alcohol is involved. Here are our 5 top tips to help you manage your staff this Christmas. 1....Read More
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Court proceedings; 5 steps to take to Protect Evidence
The documents you produce in a court case could win or lose it for you. However, you cannot pick and choose what evidence you want the court to see. The duty of disclosure means disclosing documents that help or hinder your claim. In this blog we look at the disclosure process and what documents you should protect. Disclosure Process At present, the courts generally require the parties to...Read More
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Pimlico Plumbers case; a spanner in the works for self-employment?
In recent years the courts have been awash with cases in respect of worker status. With the rise of the gig economy, companies are taking advantage of those who want a more flexible way to work by offering ‘self-employed’ contracts. But is this being done at the expense of basic employment rights? It is often the most vulnerable that are affected by the imbalance of power in such...Read More
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Turns out it’s data, not diamonds, that’s a girl’s best friend…
In 2014, Facebook invited its users to complete a personality type quiz. It was designed not only to obtain the data of the individual completing the quiz but also their friends’ data. Facebook has since changed companies’ abilities to obtain information this way. Christopher Wylie, who worked with Cambridge Analytica, alleges that the data of some 50 million users, mainly in the US, was taken...Read More
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Politics. A foul place to work if you are a woman?
After numerous scandals of sexual harassment engulfed Hollywood, the UK Parliament is having its own #MeToo moment. Female Members of Parliament (MPs) have revealed the dark reality of their daily battles against sexism, bullying and discrimination, sharing their experiences in an attempt to encourage other women to speak out. HuffPost UK spoke to 40 women MPs of all parties across different...Read More
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2017 in Review: Aspiring attorney gets her real-life Prince Charming
On 27th November 2017, the much awaited news of Prince Harry’s engagement to Meghan Markle was announced. Ms Markle, an actor and writer, is best known for her role in US TV drama Suits as Rachel Zane, following her journey from paralegal to attorney. The couple are set to marry at Windsor next May and the one question immediately on everyone’s mind was – are we going to get an extra...Read More
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