Consumers are more likely to speak out about any negative experiences they have had with your business rather than the positive ones. As a small business you therefore need to be able to deal with consumer complaints fairly and in line with legal obligations. This can help protect your reputation and ensure your business grows. It is therefore important for all small businesses to...Read More
DENTAL BULLETIN, ISSUE 22
Fitness to Practice Hearing – Failure to Obtain Proper Consent
Dr Darfoor, a dentist, appeared before the Professional Conduct Committee (PCC) on 18th January 2016. The allegations against him concerned the treatment of three patients during the period 2011 to 2014. The charges against Dr Darfoor ran over three pages of the judgment and included allegations...Read More
DENTAL BULLETIN, ISSUE 21
In our last dental bulletin we gave some practical tips on how to manage persistent sickness absences and minor misdemeanours. However, managing personalities, as opposed to conduct, is a much harder skill and employers need to tread carefully or risk alienating staff or even having a claim issued against you.
In this second part of managing people, we...Read More