Consumers are more likely to speak out about any negative experiences they have had with your business rather than the positive ones. As a small business you therefore need to be able to deal with consumer complaints fairly and in line with legal obligations. This can help protect your reputation and ensure your business grows. It is therefore important for all small businesses to...Read More
If you have an unreliable employee who is constantly phoning in sick, this can take a toll on managing workloads and staff morale, especially if you are a small business.
In this article we look at the best way to manage persistent sickness absences and consider if there are any ways you can reduce them.
Managing Genuine Absences
Most employees are conscientious but occasionally you...Read More
In addition to the legal changes above, on 16th March 2016 George Osbourne announced the Spring Budget. Generally, the Budget saw positives for both businesses and individuals.
Spring Budget 2016: 7 key points
1. Reduction in business rates
The small business rate tax relief will double from £6,000 to £12,000 from April 2017. Whilst this is a positive for small business owners,...Read More
Spring 2016 is finally here, but with it comes the first wave of new UK legislation for 2016.
5 Key changes that affect small businesses and employees from Spring 2016
National Living Wage
From 1st April 2016 any worker who is 25 years old or above will be entitled to the National Living Wage, which is initially set at £7.20 per hour. The National Minimum Wage will continue...Read More
On 14 February 2016, the founder of the Cambridge Satchel Company, Julie Deane OBE, published her review of self-employment in the UK, which looks at the challenges and opportunities for those wanting to work for themselves. The report estimates that 15% of the UK workforce is currently working on a self-employed basis. However, with the lack of definition as to what precisely...Read More
Most employers will, at some point, have to apply a disciplinary process in respect of an employee. It’s not exactly a task that anyone relishes, not least because of the unpleasant nature of confronting thorny issues such as persistent lateness, inappropriate use of social media and even theft. The amount of time they can swallow up is also extremely disruptive to the business.
In October 2012 a positive duty was placed on all employers to automatically enrol ‘eligible job holders’ in to a qualifying pension scheme. For most Dental Practices the relevant date for complying is likely to be early next year. If your Practice has not been given the relevant date yet, then you should expect notification imminently. A failure to comply with this duty can result in a...Read More
We all hope that the ability to make decisions for ourselves remains with us for as long as possible; it is a leap of faith that that we appoint as Attorney will make decisions that are in our best interests.
The Courts have seen a number of cases recently where Attorneys have abused the powers they have been trusted with and misused money owned by those they are supposed to be...Read More
Dealing with complaints is an inevitable part of running a business. How you do it from the outset can prevent them spiralling out of control. Making sure you treat your customers fairly may even result in repeat business despite a complaint being raised. The alternative; consumers reporting you to trading standards, posts on your social media accounts, complaints to professional bodies...Read More
Most people are familiar with the concept of blowing the whistle. It is also widely understood that should an employee (or worker) tell their employer that there are unsafe or illegal practices taking place within their business, then they are protected from suffering detrimental treatment or being dismissed as a result.
The whistle-blowing culture appears to be on the rise of late in the...Read More