DENTAL BULLETIN, ISSUE 23
The words ‘CQC inspection’ can strike fear into the heart of most dentists. Even if you have fully prepared for the day, a sense of panic can still wash over you; what if I have forgotten to put in place a policy for tooth pick assembly; what if the receptionist forgets how to answer the telephone; what if the nurse wears the wrong colour scrubs.
DENTAL BULLETIN, ISSUE 22
Fitness to Practice Hearing – Failure to Obtain Proper Consent
Dr Darfoor, a dentist, appeared before the Professional Conduct Committee (PCC) on 18th January 2016. The allegations against him concerned the treatment of three patients during the period 2011 to 2014. The charges against Dr Darfoor ran over three pages of the judgment and included...Read More
DENTAL BULLETIN, ISSUE 21
In our last dental bulletin we gave some practical tips on how to manage persistent sickness absences and minor misdemeanours. However, managing personalities, as opposed to conduct, is a much harder skill and employers need to tread carefully or risk alienating staff or even having a claim issued against you.
In this second part of managing people, we...Read More
DENTAL BULLETIN, ISSUE 20
If you are a practice owner, being able to make difficult decisions but still come across as a fair manager will help maintain staff morale. But how do you strike a good balance between the two? If you are too hard you will be seen as a tyrant and staff will look to leave; but if you are too soft your employees will take advantage.
Managing people is a...Read More
DENTAL BULLETIN, ISSUE 19
This question sounds like the start of an awful joke with no punchline.
Under the present regime of regulation it feels like the GDC are a law unto themselves. Dentists live in fear that any minor indiscretion may result in an investigation by their regulator and, ultimately, lead to their erasure from the register. Many have questioned the GDC’s...Read More
DENTAL BULLETIN, ISSUE 18
Spring is finally here, but with it comes the first wave of new UK legislation for 2016.
So what key changes do you and your practice need to be aware of?
National Living Wage
From 1st April 2016 any worker who is 25 years old or above will be entitled to the National Living Wage, which is initially set at £7.20 per hour. The National Minimum Wage...Read More
DENTAL BULLETIN, ISSUE 17
Have you ever thought about what will happen to your practice in the event of your death? Who will look after your business should you be incapacitated for a temporary period?
With recent press reports heralding the news that we will be working far longer before retirement, the issue of death in practice is sadly likely to become more prevalent....Read More
DENTAL BULLETIN, ISSUE 16
Every dental practice knows that it can take years to build up a loyal patient following but a matter of days for this to be destroyed by an ex-associate. Normally, a practice seeks to protect its goodwill by adding restrictive covenants into an associate, or even an employee, contract.
However, will your covenants stand up in court if you need to...Read More
DENTAL BULLETIN, ISSUE 15
On 5th February 2016 Dentistry.co.uk reported on the response they had received from the General Dental Council (GDC) to a Freedom of Information Act request. This confirmed that the GDC had spent £449,000 on severance packages for 12 employees between 1st January 2015 and 19th January 2016. That averages out at £37,416.66 per employee, which is more...Read More
DENTAL BULLETIN, ISSUE 14
In recent years, Dental Practices have noted a rise in the number of requests for patient records being received, especially from legal services. It is probably no coincidence that this rise has corresponded with an increase in adverts for ‘no win no fee’ solicitors encouraging patients to come forward if they have received what they perceive to be poor...Read More