If you run a business, you will no doubt have received a customer complaint. Sometimes, no matter how hard you try, someone will have cause to complain about the service they have received. How you deal with those complaints could help stop them escalating to a bad Google review. As a small or medium sized business, word of mouth will be one of your main sources of work. Therefore, handling...Read More
DENTAL BULLETIN, ISSUE 66
You may be one of the dentists that has worked as an associate for a number of years and have now decided that purchasing a dental practice and become a practice owner is a great idea. You may have spent some time looking at a number of practices and now wonder how to proceed with the acquisition of one of those practices. This article sets out the steps that you...Read More
Towards the end of March 2019 the Government announced their plans to dramatically increase the current rates of probate fees. The planned increase was due to take effect on 1 April 2019. Naturally this led to a significant spike in applications for probate in the preceding weeks as people attempted to beat the deadline. This pressure caused the HM Revenue & Customs’ website to crash...Read More
In this article we examine the recent case of Antuzis and ors v DJ Houghton Catching Services and ors in which the High Court determined that the director and company secretary of a limited company were personally liable for breach of contract claims being pursued by a number of claimants.
The claimants were employed by DJ Houghton Catching Services Limited to catch chickens, which...Read More
The General Data Protection Act, a brief history.
The GDPR and the Data Protection Act 2018 came into force on the 25th May 2018. The regulations were intended to provide Europe wide rules to protect individuals with regard to the processing of their personal data, and to regulate the movement of European citizen’s personal data across the world. The regulations included:
Enhanced rights...Read More
If an associate fails to meet their UDA target and the NHS imposes a Contract Sanction as a result, the Practice will want to ensure that they are protected against any losses. This can be achieved by inserting a clawback clause into the associate agreement, requiring the associate to pay a fixed amount for any unachieved UDAs.
However, care must be taken when using clauses of this type....Read More
If an employee has been accused of serious misconduct, an employer may wish to suspend the employee whilst an investigation is carried out. However, employers often forget that suspension should be a last resort and not a matter of course.
In this article we set out the circumstances in which you can suspend an employee and give practical tips for managing the suspension process.
When can you...Read More
Although dentists may feel under attack a lot of the time, the risk of litigation is actually reasonably low. Complaints can often be dealt with through excellent communication skills and a willingness to listen and respond sensitively to the concerns raised by the patient. Unfortunately, it is not always possible to resolve disputes or complaints by patients internally. This can be the result...Read More
Our dental clients often contact us with questions regarding the disclosure of dental records to people other than the patient. Dental practices will receive requests from family members, other dentists, external organisation such as social services and coroners and sometimes even the police during the course of a criminal investigation.
In this article we clear up the confusion over who...Read More
Can I treat a young person without their parent’s consent?
Whilst the Children’s Act of 1989 states that a person legally becomes an adult on their 18th birthday, young adults aged 16 or over are presumed in law to have capacity and are entitled to consent to their own treatment. However, their refusal to accept medical treatment can in some limited circumstances, such as risk of death or of...Read More