We all hope that the ability to make decisions for ourselves remains with us for as long as possible; it is a leap of faith that that we appoint as Attorney will make decisions that are in our best interests.
The Courts have seen a number of cases recently where Attorneys have abused the powers they have been trusted with and misused money owned by those they are supposed to be...Read More
DENTAL BULLETIN, ISSUE 11
In our increasingly litigious society, when a patient complains it is a real headache for any dentist; regardless of the merits of the complaint. The way in which complaints are managed at the very outset will dictate whether they will ultimately lead to a more formal legal claim, or even result in fitness to practice proceedings. There are however, some...Read More
Dealing with complaints is an inevitable part of running a business. How you do it from the outset can prevent them spiralling out of control. Making sure you treat your customers fairly may even result in repeat business despite a complaint being raised. The alternative; consumers reporting you to trading standards, posts on your social media accounts, complaints to professional bodies...Read More
DENTAL BULLETIN, ISSUE 10
This month is Mouth Cancer Action Month, a charity campaign set up by the British Dental Health Foundation (BDHF) to raise public awareness of mouth cancer. The campaign has been long running; spearheaded by the late Richard Horner, founder of Scope Group, in 1998. He retired in 2003 and handed over the project to the BDHF, who have done much work to...Read More